Refund Policy

Our goal is to deliver great tasting everyday wins that help you and your family take simple steps to healthier living.  To achieve that, our top priorities are you and your family’s safety, and quickly and safely getting you high quality beverages in every single shipment.  

However, we know that we can make mistakes and we will strive to correct them quickly and fairly.  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • If you change your mind about an order and contact us prior to shipment, we will cancel the order.
  • If we ship you the wrong product or product arrives damaged, please call us (512-888-9959), email us (info@LiveSoda.com) or complete this contact form (link) within 5 business days of receiving your order, and provide us with the problem with your order, where you purchased the product (DrinkLive.com or Amazon), your order number, and your address and telephone.  We will contact you within 48 business hours.
  • If there is a problem with the product, please call us (512-888-9959) or email us (info@LiveSoda.com) immediately with the problem with your product, the lot code and expiration date (on the cap of the Probiotic Tea Shots, on the bottom of the can of the Probiotic Soda, and on the label of the kombucha).  Please do not dispose of the product as we may ask that it be returned for quality control.